Vehicle Ticketing Interface
Services
UX Design
Product Design
Company
Volkswagen Group of America
Year
2025
Team
Victoria Feng — Lead UX Designer
Umair Rasheed — Senior AI Engineer
Anton Vetrov — Developer
The Volkswagen Group of America Innovation Center of California is an innovation hub for the many car brands within the group and investigates and prototypes future concepts for transfer to brands.
On this project, I headed the UX design and collaborated with the AI Integration team and their developers to create this interface which is ultimately being used by Audi and Bentley vehicle service teams to better understand service tickets.
The Problem
The AI Integration team approached our team with a tool that they had developed that was designed to parse through vehicle service tickets so that service team members and engineers could more easily see the summary of issues, frequency, and ultimately the impact of addressing or ignoring these tickets.
After understanding the end user and their goals, as well as discussions with the team that built the tool we were able to create an interface that shows summary progress and allows the service team to see the frequency of issues as well as find relevant tickets to summarized issues.
This tool was designed with the Volkswagen Group design system as the project was developed by Group Innovation and passed onto our brand partners for use.
